Privacy Policy
Effective Date: May 26, 2026 Last Updated: May 26, 2026
Mainline Hydrojet (“we,” “us,” or “our”), operating the website hydrojetnow.com (the “Site”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your information.
By using our Site or our services, you agree to the practices described in this Privacy Policy.
1. Who We Are
Mainline Hydrojet is a licensed and insured plumbing and trenchless sewer specialist serving Garden Grove, Orange County, and the greater Los Angeles area.
- Business Address: 11542 Knott St #2, Garden Grove, CA 92841
- Phone: (714) 452-1543
- Email: info@hydrojetnow.com
- Website: https://hydrojetnow.com
2. Information We Collect
a. Information You Provide Directly
When you contact us, request a free camera inspection, or fill out a form on our Site, we may collect:
- Full name
- Phone number
- Email address
- Service address or service area
- Service needed (e.g., hydrojetting, pipe lining, sewer line replacement, etc.)
- Any message, description, or details you choose to share about your plumbing issue
- Photos, videos, or files you voluntarily send to help us diagnose a problem
b. Information Collected Automatically
When you visit our Site, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages you view and time spent on the Site
- Referring website or search terms
- Date and time of visit
- Approximate geographic location (city/region level)
This data is collected through cookies, server logs, and similar tracking technologies.
c. Information from Third Parties
We may receive information about you from:
- Advertising platforms (e.g., Google Ads, Meta/Facebook)
- Analytics providers (e.g., Google Analytics)
- Lead generation or referral partners
- Review platforms (e.g., Google, Yelp)
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule inspections or service appointments
- Provide quotes, estimates, and recommendations
- Perform and complete the services you request
- Send appointment confirmations, follow-ups, and service-related communications
- Process payments and maintain service records
- Improve our website, services, and customer experience
- Send marketing communications, promotions, or service reminders (only where permitted)
- Comply with legal obligations, including tax, licensing, and safety requirements
- Prevent fraud, protect our rights, and enforce our terms
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third parties who help us operate our business (e.g., scheduling software, CRM, payment processors, hosting providers, email/SMS providers).
- Marketing & Analytics Partners: With analytics and advertising platforms that help us understand site usage and reach potential customers.
- Legal Compliance: When required by law, subpoena, court order, or to protect the rights, safety, or property of Mainline Hydrojet, our customers, or others.
- Business Transfers: In connection with a merger, acquisition, financing, or sale of business assets.
- With Your Consent: Any other sharing will be done only with your explicit permission.
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Keep the Site functioning properly
- Remember your preferences
- Measure site traffic and performance
- Support advertising and remarketing campaigns
You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
We may use third-party services such as Google Analytics, Google Ads, and Meta Pixel that set their own cookies. You may opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
6. SMS / Text Message Communications
If you provide your phone number through our website or directly to our team, you consent to receive calls and text messages from Mainline Hydrojet related to your inquiry, appointment, or service. Message and data rates may apply. You can opt out at any time by replying STOP to any text message or contacting us at (949) 990-6735.
We do not share your phone number or SMS opt-in data with third parties for marketing purposes.
7. Data Retention
We keep your personal information only as long as needed to:
- Complete the service you requested
- Maintain business and accounting records
- Comply with legal, regulatory, or tax requirements
- Resolve disputes and enforce agreements
Once no longer needed, your information will be securely deleted or anonymized.
8. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
9. Your Privacy Rights
a. California Residents (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, share, or sell
- Request access to the specific personal information we hold about you
- Request deletion of your personal information, subject to certain exceptions
- Request correction of inaccurate personal information
- Opt out of the “sale” or “sharing” of personal information (we do not sell your personal information)
- Non-discrimination for exercising any of these rights
To exercise these rights, please contact us at info@hydrojetnow.com or (949) 990-6735. We may need to verify your identity before responding.
b. All Other Users
Regardless of where you live, you can contact us at any time to:
- Update or correct your information
- Request a copy of the information we have about you
- Ask us to delete your information
- Unsubscribe from marketing communications
10. Children’s Privacy
Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
11. Third-Party Links
Our Site may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a new “Last Updated” date. Significant changes may also be communicated through the Site or by email.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Mainline Hydrojet 11542 Knott St #2 Garden Grove, CA 92841 📞 (714) 452-1543 ✉️ info@hydrojetnow.com 🌐 https://hydrojetnow.com
This Privacy Policy is provided as a general template and should be reviewed by a qualified attorney to ensure compliance with all applicable laws in your jurisdiction.